StayLonger operates a premium online marketplace connecting luxury property owners with guests seeking extended stay accommodations across Australia. This Privacy Policy applies to all users of our platform, including website visitors, property hosts, and guests.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We are committed to ensuring that your privacy is protected. Any information we collect will only be used in accordance with this Privacy Policy and Australian privacy legislation.

Personal information is collected from you only when you voluntarily submit it to us. We collect this information to provide you with our services and to protect your information consistent with Australian privacy laws.

When you use our platform, we may collect:

• Your name, email address, and contact phone numbers
• Property details for listings including addresses, photos, and descriptions
• Booking information including travel dates, guest numbers, and special requirements
• Payment information processed securely through our payment partners
• Communication preferences and correspondence with our team
• Any other information you choose to provide when using our services

All information collected is intended to be used for the purpose for which you submitted it, or for a related secondary purpose. All correspondence is archived for our records.

We use the information we collect to provide and improve our luxury accommodation booking services. Specifically, we use your information for:

• Processing and managing property listings and bookings
• Facilitating communication between property hosts and guests
• Processing payments and managing financial transactions
• Providing customer support and responding to your inquiries
• Sending booking confirmations, updates, and service-related notifications
• Improving our platform and developing new features
• Ensuring the security and integrity of our services
• Complying with legal obligations and protecting our rights
• Sending marketing communications (only with your consent)

Your information will only be used for the purpose for which it was submitted or for a related secondary purpose that you would reasonably expect.

Registration with StayLonger is optional. However, to access certain features such as making bookings or listing properties, registration is required.

When you register, we may collect the following information:

• Full name and preferred name
• Email address for account communication
• Physical address for billing and correspondence
• Contact phone numbers (mobile and landline)
• Communication preferences for newsletters and updates

This information allows us to provide you with a personalized experience and keep you informed about your bookings and our services.

Credit card and banking details are collected only for the purpose of processing payments for bookings and property management services.

All payment information is:

• Processed through secure, PCI-compliant payment gateways
• Encrypted during transmission and storage
• Used solely for completing your transaction
• Deleted or securely archived after payment processing is complete
• Never shared with third parties except for payment processing purposes

We do not store complete credit card details on our servers. Payment processing is handled by trusted third-party payment service providers who maintain the highest security standards.

StayLonger is committed to protecting your privacy. We will only disclose your personal information in the following circumstances:

• With Your Consent: When you have given us permission to share your information with specific third parties.
• Between Hosts and Guests: When necessary to facilitate bookings, we share relevant information between property owners and guests (such as names, contact details, and booking information).
• Service Providers: We may share information with trusted third parties who provide services on our behalf, including payment processors, hosting providers, and communication platforms. These providers are obligated to protect your data.
• Legal Requirements: When required by law, court order, or to comply with legal processes, we may disclose your information to relevant authorities.
• Protection of Rights: When necessary to protect the rights, property, or safety of StayLonger, our users, or others, including fraud prevention and security purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect.

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage of sensitive personal and payment information
• Restricted access to personal information to authorized personnel only
• Regular security audits and system monitoring
• Secure data centers with physical access controls
• Employee training on data protection and confidentiality obligations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain industry-standard security practices.

All StayLonger employees are obligated to respect the confidentiality of any personal information held by us.

Our website uses cookies and similar tracking technologies to improve your browsing experience and provide personalized content.

What are cookies? Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our platform.

We use cookies for:

• Remembering your login information and preferences
• Analyzing website traffic and user behavior through tools like Google Analytics
• Improving our platform functionality and user experience
• Providing personalized property recommendations
• Collecting diagnostic information to improve our services

You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of our website. For more detailed information, please see our Cookie Policy.

We also collect IP addresses for diagnostic purposes and to help us administer our website effectively.

We are committed to maintaining the accuracy and security of your personal information. Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or outdated information
• Understand how your information is being used
• Make a complaint about our handling of your personal information

If you would like to access or correct your personal information, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days.

We may require verification of your identity before providing access to your personal information to ensure data security.

Our website may contain links to other websites operated by third parties. This Privacy Policy applies only to the information we collect on our platform.

We are not responsible for the privacy practices or content of third-party websites. When you click on external links, you will be subject to the privacy policies of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

StayLonger does not endorse or make any representations about third-party websites, and we encourage you to exercise caution when providing personal information to external sites.

Under Australian privacy law, you have important rights regarding your personal information:

If you have any questions, concerns, or would like to make a complaint about this Privacy Policy or how we handle your personal information, please contact us: